Refund and Returns Policy

Refund Policy
Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags (if applicable), and in its original packaging. You’ll also need your order number or proof of purchase.

To start a return, please contact us at support@thecraftedcharms.com.
If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@thecraftedcharms.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@thecraftedcharms.com